Shipping & Return Policy
How long will it take for my order to ship after it’s been placed?
We do our best to package and process all orders within 1-5 business days of receiving them. We appreciate your patience!
How much does your shipping cost?
Within Canada: $15
*Don't forget, we offer free shipping on orders over $100!
How long are your shipping timelines?
Canada: 3-9 business days
USA + International: 10-65 business days
*Please note: you will receive a tracking number once your order ships, this will provide you with your most accurate delivery date. Due to the COVID-19 pandemic, delays may occur.
Will I get a tracking number when my order ships?
Yes, you will receive a Canada Post tracking number via email when your parcel leaves our teahouse.
What should I do if my order is shipped but I want to change my address?
Unfortunately, we are unable to make any edits to the address once it has been shipped.
What is your return policy?
My order was lost/stolen, what do I do?
Sorry, we are not responsible for any lost or stolen packages. In this instance, we recommend reaching out to Canada Post directly.