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FAQ

 

What are your shipping rates?

Canada orders:

Less than $30:  $15 flat rate shipping

$30 or more:  $7 flat rate shipping

$75 or more: Free shipping!

Orders are shipped via Canada Post and all prices are in Canadian dollars.

United States orders:

Less than $30:  $15 flat rate shipping

$30 or more:  $10 flat rate shipping

$75 or more: Free shipping! 

Shipments to the U.S. do not include any duties or taxes that may be charged to your order. Orders are shipped via Canada Post and all prices are in Canadian dollars.

All other countries:

For all other countries, we provide $20 International Surface Parcel Shipping via Canada Post. However, please note! Your order may take 6 or more weeks to arrive, and your order cannot exceed 1.5 kilograms of tea and tea ware. If your order does exceed 1.5 kg, we may contact you to request additional shipping charges to be paid.

 

How do you ship your orders?

We ship via Canada Post.

 

When will my order be delivered?

Please allow 1-3 weeks for delivery once your order has shipped, depending where you live. Shipments to the U.S. may take a bit longer due to delays at customs.

 

I’m buying tea as a gift. Can you include a gift note to the recipient?

Yes indeed! Please fill out this form to include a gift message with a Gift Certificate or any other order.

 

Do you give bulk tea discounts? 

Yes! If you order a 500g bulk bag of any loose leaf tea, you will get 10% off the retail price. To order bulk, go to the tea of your choice and click the drop-down menu for tea size. Select the 500g option.

Please note that the listed price for the 500g already includes the 10% discount.

 

Can I pick up my tea order in your store?

Yes! Please contact us if you would like to order our teas online and pick them up in-store. However you can also stop by the shop anytime during store hours to purchase tea without ordering it through the website.

 

What is your return policy?

Unfortunately, tea is a food item so we cannot accept tea returns or exchanges.

 

How do you brew loose leaf tea?

Click here to learn more. 

 

How many servings of tea are there per bag?

It depends on the tea’s leaf density and whether or not you re-infuse the tea leaves. However, you can roughly estimate about 30 servings of tea per 100g bag. Black teas, Herbals, and Rooibos teas are usually good for one infusion, but green tea leaves can often be re-steeped one or more times.

 

What is the shelf life for tea?

Teas don’t “spoil”, but their flavours fade over time. You can store our teas for at least 1 year. To ensure optimum flavour, store teas away from heat, light, moisture, and strong smells. Our re-useable tins are a great way to keep tea fresh for longer periods of time.

 

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