If you have any questions about your order, click here to contact our Online Store Team. (Please do not call our shop, since the staff will not be able to help or view your order).
What are your shipping rates?
Orders are shipped via Canada Post and all prices are in Canadian dollars.
- Less than $100: $15 flat rate shipping
- $100 or more: Free shipping!
United States orders:
Shipments to the U.S. do not include any duties or taxes that may be charged to your order. Orders are shipped via Canada Post and all prices are in Canadian dollars.
- Orders: $25 flat rate shipping
All other countries:
For all other countries, we provide $40 International Surface Parcel Shipping via Canada Post. However, please note! Your order may take 6 or more weeks to arrive, and your order cannot exceed 1.5 kilograms of tea and tea ware. If your order does exceed 1.5 kg, we may contact you to request additional shipping charges to be paid.
Can I pick up my tea order in your store?
Yes! Please select the Local Pickup option during checkout. Orders must be placed at least 24 hours in advance, prior to pickup. Pickup is during store hours. Please have your name and order number available to pick up your purchase in-store.
How do you ship your orders?
We ship via Canada Post.
When will my order be delivered?
Please allow 1-3 weeks for delivery once your order has shipped, depending where you live. Shipments to the U.S. may take a bit longer due to delays at customs.
I’m buying tea as a gift. Can you include a gift note to the recipient?
Yes indeed! During checkout, check the box saying “This is a gift,” and enter your gift message in the Gift Message field.
Do you give bulk tea discounts?
Yes! If you order a 500g bulk bag of any loose leaf tea, you will get 10% off the retail price. To order bulk, go to the tea of your choice and click the drop-down menu for tea size. Select the 500g option.
Please note that the listed price for the 500g already includes the 10% discount.
What is your return policy?
Unfortunately, tea is a food item so we cannot accept tea returns or exchanges.
How do you brew loose leaf tea?
How many servings of tea are there per bag?
It depends on the tea’s leaf density and whether or not you re-infuse the tea leaves. However, you can roughly estimate about 30 servings of tea per 100g bag. Black teas, Herbals, and Rooibos teas are usually good for one infusion, but green tea leaves can often be re-steeped one or more times.
What is the shelf life for tea?
Teas don’t “spoil”, but their flavours fade over time. You can store our teas for at least 1 year. To ensure optimum flavour, store teas away from heat, light, moisture, and strong smells. Our re-useable tins are a great way to keep tea fresh for longer periods of time.